Frequently Asked Questions

What materials do you use?

All of our items are handcrafted using high-quality yarn that is OEKO-TEX certified — tested and proven free from harmful substances, so it's safe for you and your family.

Why does my item look slightly different in color than pictured?

Each piece is truly one of a kind! We use natural materials such as natural stone, which can vary slightly in color and pattern — making every item uniquely beautiful. Additionally, yarn can have slight shade variations depending on the dye lot from the manufacturer. These natural differences are part of the charm of handmade goods and are not considered defects.

How long does shipping take?

Orders are typically processed within 3–5 business days. Shipping times vary by location.

Do you accept custom orders?

Yes! We love bringing your vision to life. Please reach out via our Contact page to discuss your custom order.

How long does a custom order take?

Depending on the complexity of the item and the materials involved, it may take 5–10 business days to process and complete your custom request before your item ships.

What is your return policy?

Due to the handmade nature of our products, all sales are final. However, if there is an issue with your order, please contact us and we'll make it right.